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FAQs

 

When do I pay?
When you do the activity. In a few cases in which artisans need to buy materials, you may have to pay in advance. Check the payment terms when making the reservation.
Payment
Most places only accept cash payment. We apologize for any inconvenience this may cause to you, but artisans are small traders and for them it is generally not worth to pay the commission for offering credit card services.
Then, why LOCALPLAN.es needs my data credit card details?
To guarantee the reservation of your activity.If you don´t show or cancel after the deadline set in the cancellation policy specified for the activity, the establishment will charge the amount of the reservation.LOCALPLAN.es doesn´t make any charges on your credit card.
Can I book without a credit card?
Generally not, we need it to secure your reservation. If you do not have your own credit card, you can book using the card of another person, giving us the name of the holder and stating that you have permission to use that person´s card.
How do I know my reservation is confirmed?
When you have completed the booking process, the confirmation page appears. There are all the details of your reservation. We will also send you an e-mail with all the details of your reservation.
Can I cancel or change my reservation through LOCALPLAN?
Yes. Check first the cancellation policy of the activity you have booked before making any changes.
I am interested in an activity, but I can not do it at the time offered, Can I request a schedule change?
You can apply on the reservation form and we will contact you to try to find a solution.
I do not speak Spanish, could I get along with the locals and enjoy the activity?
Unless specified, the activities are conducted in Spanish, as it is the language used by locals. The plans we offer are highly participatory and dynamic, so we think that it is possible to enjoy without a complete domain of the language. If you are an open person and willing to understand with the locals, try to make use of your nonverbal skills. The locals will make an effort to understand you and to be understood. Logically, you will miss some very specific details. If you have a special interest in a subject and you want to understand 100% of it, please, contact our Customer Service and we will try to help you with a translator (that would entail additional costs)